Privacy Policy
Introduction
Welcome to Franch Express. This Privacy Policy explains how Franch Express collects, uses, stores, and protects your personal information when you use our courier services, logistics services, or visit our website at https://franchexpress.com.
At Franch Express, we understand that trust is the foundation of good service. Whether you are booking a shipment, tracking a parcel, or simply browsing our website, we are committed to protecting your customer information and being transparent about our privacy practices. This Franch Express Privacy Policy applies to all users of our website and courier services.
Information We Collect
To provide reliable courier and logistics services, Franch Express collects the following categories of information:
- Personal information — name, email address, phone number, and residential or business address
- Shipment details — sender and recipient information, parcel contents description, weight, and delivery instructions
- Payment information — billing details required to process transactions (processed securely through payment gateways)
- Business information — company name, GST or tax details, and business address for commercial customers
- Website usage data — pages visited, time spent on the site, and navigation patterns
- Device information — browser type, operating system, and device identifiers
- IP address — collected automatically for security and analytics purposes
- Cookies and analytics data — collected through tracking technologies described below
How We Use Your Information
Franch Express uses the personal data collected for the following purposes:
- Processing courier bookings and shipment requests
- Delivering shipments accurately and on time
- Providing customer support and resolving service inquiries
- Improving website performance and user experience
- Sending service updates, delivery notifications, and shipment tracking alerts
- Processing payments securely
- Responding to customer inquiries and complaints
- Complying with legal and regulatory obligations
- Preventing fraud, misuse, and unauthorized activity
Cookies and Tracking Technologies
Franch Express uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how visitors use our website, and improve our logistics services over time.
We may use analytics tools to measure website traffic and performance. You can control or disable cookies through your browser settings; however, doing so may affect certain website features, such as shipment tracking or saved preferences.
Information Sharing
Franch Express may share your personal information with:
- Delivery partners — to facilitate pickup and delivery of shipments
- Payment gateways — to securely process transactions
- Technology providers — who support our website, tracking systems, and customer service tools
- Government authorities — when legally required to do so
- Service providers — bound by confidentiality obligations who assist in operating our courier services
We do not sell your personal information. Any sharing of data is strictly limited to what is necessary to provide secure courier services and meet legal requirements.
Data Security
Franch Express takes website security and data protection seriously. We implement:
- Encryption for sensitive data transmission
- Secure servers to store customer information
- Restricted access to personal data, limited to authorized personnel
- Ongoing security monitoring to detect and prevent unauthorized access
- Reasonable administrative and technical safeguards aligned with industry practices
While we work to protect your personal data, no method of transmission over the internet is completely secure, and Franch Express cannot guarantee absolute security.
Data Retention
Franch Express retains customer information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing shipments, maintaining business records, and complying with legal, tax, or regulatory obligations. Once this information is no longer required, it is securely deleted or anonymized.
Your Rights
As a Franch Express customer, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data, subject to legal or contractual obligations
- Withdraw consent for marketing communications at any time
- Contact our customer support team regarding any privacy concerns
Third-Party Websites
Our website may contain links to third-party websites. Franch Express is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website you visit.
Children’s Privacy
Franch Express services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
International Data Transfers
In certain cases, customer information may be processed in locations outside your home country where operationally necessary for our courier and logistics services. Where such transfers occur, Franch Express maintains appropriate safeguards to protect your personal data in accordance with applicable laws.
Changes to This Privacy Policy
Franch Express may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be published on this page, and we encourage customers to review it regularly.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Franch Express Courier Pvt
No. 199, Hariyan Street,
C.Pallavaram,
Chennai – 600043,
Tamil Nadu.