FAQs
Dedicated Customer Teams & Agile Services
Our worldwide presence ensures the timeliness, cost efficiency compliance adherence required to ensure your production timelines are met.
You can book a logistics and courier services through:
• Our website (if online booking is available).
• Visiting the nearest Franch Express Hub or Branch.
• Contacting our customer support team.
• Our website (if online booking is available).
• Visiting the nearest Franch Express Hub or Branch.
• Contacting our customer support team.
You can send documents, parcels, e-commerce shipments, and bulk goods. However, we do not ship hazardous materials, explosives, perishable items, or restricted goods.
Shipping charges are based on weight, size, distance, and service type. You can get an estimate through our rate calculator or by contacting customer support.
Yes, we provide COD courier services for e-commerce businesses to ensure hassle-free payment collection.
You can track your shipment using courier tracking number on our website and contacting our customer support team.
If your courier package is lost or damaged, contact our logistics service support team immediately with the courier tracking number. We will investigate and assist with resolution.
• Free pickup may be available for certain shipments or locations.
• A small pickup fee may apply for specific areas or lower-weight parcel.
• A small pickup fee may apply for specific areas or lower-weight parcel.
Yes! Franch Express offers franchise and business partnership opportunities for individuals or businesses interested in launching a courier service under our brand.
• Use Strong Boxes – Preferably double-walled for extra protection.
• Bubble Wrap & Cushioning – Wrap items individually and use foam, paper, or air pockets.
• Fragile Labeling – Clearly mark packages with "FRAGILE – HANDLE WITH CARE".
• Avoid Empty Spaces – Fill gaps with cushioning to prevent movement inside the box.
• Bubble Wrap & Cushioning – Wrap items individually and use foam, paper, or air pockets.
• Fragile Labeling – Clearly mark packages with "FRAGILE – HANDLE WITH CARE".
• Avoid Empty Spaces – Fill gaps with cushioning to prevent movement inside the box.
Yes! We offer international courier and parcel delivery services to various countries, ensuring timely and secure shipments.
• For Documents: No additional paperwork is required.
• For Parcels: Commercial invoice, packing list, and customs declaration form.
• For Business Shipments: Export documentation, permits, and other country-specific documents may be needed.
• For Parcels: Commercial invoice, packing list, and customs declaration form.
• For Business Shipments: Export documentation, permits, and other country-specific documents may be needed.
We accept credit/debit cards, UPI, net banking, and company accounts for business clients.
Shipment cancellation/modification is possible before dispatch. Contact our courier service team as soon as possible.
Our fastest logistics and courier service delivery timings are 9am to 7pm
It is easy! Call us @+91 044 66 33 23 33, and we shall get back to you.